Seasonal early morning freight associate

Five Below•Hudson, NY

2d•Onsite

About The Position

The Freight Associate supports store operations by assisting customers, promoting products and store activities, resolving customer concerns, communicating merchandise and service needs to management, and helping the team meet store goals. The role involves handling and stocking merchandise, including frequent movement between the sales floor and stock room. This is a seasonal early-morning position. The posting identifies the role as hourly, starting at $16.00.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move around the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

Greet and acknowledge customers promptly and assist multiple customers efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and make recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about current store events, promotions, and special activities.
Address customer issues and offer alternative solutions, seeking exchanges instead of returns when possible.
Keep management informed about restocking needs, service requirements, and customer feedback.
Collaborate with the team to achieve store and company objectives and maintain a positive, productive work environment.
Operate a cash register and other store devices; move, retrieve, and put away merchandise.
Communicate with customers, managers, and coworkers, and follow merchandise layouts, schedules, and operating procedures.