Seasonal early morning freight associate

Five Below•Danbury, CT

About The Position

The Seasonal Early Morning Freight Associate supports store operations by assisting customers, processing merchandise, and helping the team meet store and company goals. The role involves greeting customers, understanding their needs, sharing product knowledge, making recommendations, promoting store events and promotions, and addressing customer concerns. Associates communicate restocking needs, service requirements, and customer feedback to management, and collaborate with coworkers to maintain a positive and productive workplace. The position requires frequent use of store devices and equipment, movement and stocking of merchandise, ladder use, and customer and coworker communication. Associates must be able to work a flexible schedule that may include daytime, evening, weekend, and overnight shifts, and remain upright in a stationary position for much of the time. The listed starting pay is $16.94 per hour.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable using technology or willing to learn, including computers, cash registers, handheld devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders, and kneel, bend, twist, and stoop.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and assist customers promptly, including handling multiple customers efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Engage in suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer alternative solutions, seeking to turn returns into exchanges when possible.
Communicate merchandise restocking and service needs, along with customer feedback, to management in a timely manner.
Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
Operate cash registers, computers, handheld devices, phones, walkies, and mobile devices.
Move, retrieve, and put away merchandise, including using ladders and accessing stock areas.
Follow merchandise layout, schedule, and standard operating procedure instructions.