Early Morning Freight Crew Seasonal

Five Below•Gaylord, MI

About The Position

The Early Morning Freight Crew associate supports store operations by assisting customers, sharing product knowledge, promoting store events and promotions, resolving customer concerns, and communicating merchandise and service needs to management. The role also involves supporting team and company goals and performing physical merchandise-handling and stocking tasks. The position is seasonal and requires schedule flexibility, including availability for day, evening, weekend, and potentially overnight shifts as business needs require.

Requirements

Must be at least 16 years old.
Must be available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and the ability to engage with customers.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Ability to frequently use ladders and frequently kneel, bend, twist, stoop, and move between the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Responsibilities

Greet and assist customers promptly, including managing multiple customer interactions efficiently.
Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions, including alternatives that may turn returns into exchanges when possible.
Communicate merchandise restocking needs, service requirements, and customer feedback to management.
Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.
Operate store devices and equipment and assist customers across the sales floor.
Move, retrieve, and put away merchandise, including using ladders and accessing the stock room.