Early Morning Seasonal Freight

Five Below • South Lansing, MI

2d • Onsite

About The Position

The Early Morning Seasonal Freight associate supports store operations by assisting customers, promoting products and events, resolving customer concerns, communicating needs to management, and helping the team meet store goals. The role involves frequent customer interaction and movement between the sales floor and stock room, as well as handling and placing merchandise. The associate must be able to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Comfortable with or willing to learn technology, including computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and to and from the stock room.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet customers promptly and provide assistance, including helping multiple customers efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and use product knowledge to offer solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
• Operate cash registers and other listed devices; retrieve, put away, and move merchandise; assist customers across the sales floor.

Benefits

• The posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; it does not specify individual benefit offerings.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed