Seasonal Sales Associate/Early AM Freight

Five Below • Neenah, WI

14d • Onsite

About The Position

The Seasonal Sales Associate/Early AM Freight role supports Five Below’s customer experience and store operations. Associates greet and assist customers, identify their needs, share product knowledge, recommend merchandise, and inform customers about store events and promotions. They address customer concerns, communicate restocking and service needs to management, and work with the team to support store and company goals.

The position involves frequent use of store devices and cash registers, moving and stocking merchandise, retrieving items from the stock room, and assisting customers across the sales floor. Associates must be able to follow merchandise-layout, scheduling, and operating-procedure instructions and remain upright in a stationary position for much of the workday. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using technology such as computers, cash registers, handheld devices, and mobile devices, or willing to learn.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to identify and discern email and printed instructions.

Responsibilities

• Greet and promptly assist customers, including handling multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, locating merchandise, and offering recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Keep management informed about merchandise restocking, service needs, and customer feedback.
• Collaborate with the team to support store and company goals and contribute to a positive work environment.
• Operate cash registers and other store devices; move, retrieve, and put away merchandise.
• Follow instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Benefits

• The posting directs applicants to Five Below’s benefits site for information about health coverage and financial and personal wellness support; specific benefit offerings are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed