Seasonal Sales Associate/Early AM Freight

Five Below•Green Bay, WI

1d•Onsite

About The Position

The Seasonal Sales Associate supports Five Below's customer-focused shopping experience and store goals. The role involves greeting and assisting customers, understanding and responding to their needs, sharing product knowledge, promoting events and offers, resolving concerns, and communicating customer feedback and store needs to management. Associates collaborate with the team and contribute to a positive and productive workplace. The position requires a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, as well as physical work involving merchandise, ladders, and movement throughout the store.

Requirements

At least 16 years old.
Available to work a flexible schedule.
Comfortable using, or willing to learn, technology such as computers, cash registers, handheld devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders, and kneel, bend, twist, and stoop.
Able to frequently move around the sales floor and to and from the stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions, including turning returns into exchanges when possible.
Communicate merchandise restocking and service needs, along with customer feedback, to management.
Collaborate with the team to support store and company goals and maintain a positive, productive work environment.