Seasonal Sales Associate/Early AM Freight

Five Below • Sheboygan Falls, WI

1d

About The Position

Five Below is seeking a Seasonal Sales Associate/Early AM Freight team member to help create a fun, engaging customer experience and support store operations. The role involves assisting customers, sharing product information, promoting store events and offers, resolving concerns, and communicating merchandise or service needs to management. Associates work with the team to achieve store and company goals.

The position requires a flexible schedule that may include day, evening, weekend, or overnight shifts, as well as travel when required. It involves frequent use of store technology and equipment, handling and stocking merchandise, climbing ladders, moving around the sales floor and stock room, and communicating with customers and coworkers. The position is seasonal and hourly, with a starting rate of $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, by telephone and face-to-face.
• Frequently move across the sales floor and between the sales floor and stock room.
• Identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, seeking to turn returns into exchanges when possible.
• Communicate merchandise-restocking and service needs, along with customer feedback, to management in a timely manner.
• Collaborate with the team to support store and company goals and maintain a positive, productive work environment.
• Operate the cash register and other store devices; move, retrieve, and put away merchandise.
• Follow merchandise-layout, associate-schedule, and standard operating procedure instructions.

What This Job Offers

• Education Level: No Education Listed