Seasonal Sales Associate/Early AM Freight

Five Below • Neenah, WI

1d • Onsite

About The Position

The Seasonal Sales Associate/Early AM Freight supports Five Below’s customer experience and store goals by assisting shoppers, sharing product knowledge, promoting store events and promotions, resolving customer concerns, and communicating merchandise and service needs to management. The role also involves collaborating with coworkers and supporting store operations, including merchandise movement and stocking. Associates should be comfortable learning technology and procedural knowledge through on-the-job training. The schedule is flexible and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology, including computers, cash registers, handheld devices, and mobile devices.
• Good communication skills and the ability to engage with customers.
• Ability to handle customer interactions and potential issues or concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, make recommendations, and use suggestive selling while staying informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and use product knowledge to suggest alternatives, seeking to turn returns into exchanges when possible.
• Tell management about merchandise restocking needs, service requirements, and customer feedback in a timely manner.
• Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
• Operate store devices and equipment and move, retrieve, and put away merchandise as required.

Benefits

• The employer directs candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefit offerings are not listed in the posting.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed