Seasonal Sales Associate/Early AM Freight

Five Below•Wisconsin Rapids, WI

1d•Onsite

About The Position

Five Below is hiring a Seasonal Sales Associate/Early AM Freight associate to help create a positive customer experience and contribute to store and company goals. The role includes greeting and assisting customers, understanding their needs, sharing product knowledge, promoting store events and promotions, resolving concerns, and communicating customer feedback and operational needs to management. Associates collaborate with the team and may support merchandise-related tasks, including retrieving, restocking, and putting away merchandise. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The starting pay is $11.00 per hour.

Requirements

At least 16 years old.
Available to work a flexible schedule.
Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and potential concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders to retrieve and put away stock.
Able to frequently kneel, bend, twist, and stoop.
Able to frequently move across the sales floor and between the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer alternative solutions, seeking to turn returns into exchanges when possible.
Inform management about merchandise restocking, service needs, and customer feedback.
Collaborate with the team to support store and company objectives and contribute to a positive work environment.
Retrieve, restock, and put away merchandise, including moving stock between the sales floor and stock room.