Seasonal Sales Associate/Early AM Freight

Five Below•Appleton, WI

1d•Onsite

About The Position

The Seasonal Sales Associate/Early AM Freight role supports Five Below’s customer experience and store operations. Associates greet and assist customers, help them find merchandise, share product knowledge, make recommendations, and promote store events and offers. They address customer concerns, communicate restocking and service needs to management, and collaborate with the team to meet store and company goals. The role also involves operating a cash register and other devices, moving and stocking merchandise, and working a flexible schedule that may include day, evening, weekend, or overnight shifts. The listed starting pay is $11.00 per hour.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Able to communicate and engage with customers.
Able to handle customer interactions and potential issues or concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently climb and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, making recommendations, and suggesting additional purchases.
Stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
Keep management informed about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.
Operate cash registers and other store devices.
Move, retrieve, and put away merchandise, including working on the sales floor and in the stock room.
Follow merchandise layouts, associate schedules, and standard operating procedures.