Seasonal Retail Sales Associate, Riverside Galleria at Tyler

Macy's•Riverside, CA

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about each customer’s needs, provide personalized recommendations, and connect customers with suitable products and services. You work on the sales floor and in fitting rooms, use product knowledge and customer engagement to achieve sales goals, and help build customer trust and loyalty. The role is focused on selling and customer service, not solely cashiering. You help keep the shopping area clean, organized, and inviting. At the start of the day, you prepare the sales floor, review sales goals, and learn about new arrivals, popular items, trends, and promotions. During the day, you welcome and engage customers, maintain merchandise and displays, process damages and vendor returns, update signs and pricing, and assist with merchandise moves. You share loyalty program benefits and provide a helpful, sincere farewell. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability and willingness to meet daily sales-goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Welcome customers and engage them in friendly, personal conversations to understand their needs and build relationships.
Offer personalized product and service recommendations using product knowledge.
Work toward and achieve sales goals through customer engagement and effective selling behaviors.
Review daily sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Help keep the sales floor clean, organized, prepared, and inviting for customers.
Merchandise new receipts and maintain a shoppable sales space.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing and support merchandise moves as needed.
Share the benefits of the Loyalty program and ensure customers have what they need before completing their visit.
Support colleagues with honesty, care, and collaboration, and contribute to individual and store results.
Use a cash register and process register transactions as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.