Retail Support Associate - Shoe Expeditor, Riverside Galleria at Tyler - Full Time

Macy's • Riverside, CA

1d • Onsite

About The Position

The Retail Support Associate – Shoe Expeditor supports merchandise movement and placement, maintains organized and shoppable displays, and ensures pricing and promotional signage is accurate. The role also provides welcoming customer service on the sales floor, offering assistance and helping create a positive in-store experience. Associates work with colleagues across departments to support sales goals and maintain a culture of hospitality and collaboration.

Daily work includes supporting visual merchandising, recovering the sales floor and fitting rooms, updating signs and pricing, replenishing merchandise, and assisting with merchandise moves. Associates help customers by listening to their needs, providing product guidance, sharing loyalty benefits, and thanking them for their visit. They also help reorganize and restock the department and prepare it for the next day.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create customer connections, support sales goals, and participate in sales-boosting events.
• Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
• Ability to learn about store products and provide guidance based on customers’ needs and product features and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to collaborate with colleagues at all levels and across departments.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours, lift up to 50 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support merchandise movement, placement, replenishment, and other merchandise moves.
• Maintain clean, organized, and shoppable sales-floor displays and fitting rooms.
• Support visual merchandising by updating mannequins, resetting floor layouts, and following company presentation directives.
• Ensure pricing and promotional signage is accurate and up to date.
• Greet customers, listen to their needs, offer assistance, and provide product guidance.
• Help customers open credit accounts and share loyalty program benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Work with colleagues across departments to support sales goals and improve the customer experience.
• Help reorganize and restock the department and prepare it for the next day.
• Meet daily sales goal challenges and participate in sales-boosting events.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed