Retail Support Associate - Shoe Expeditor, Riverside Galleria at Tyler - Full Time

Macy's•Riverside, CA

1d•$17 - $21•Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and keep pricing and promotional signage accurate and current. You also provide a visible, welcoming presence, greeting customers and offering assistance. You collaborate with colleagues across departments to support sales and create a hospitable, positive environment. Daily work includes supporting visual merchandising, updating mannequins and floor layouts, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and prices, and assisting with merchandise moves. You help customers find products, share loyalty benefits, support sales goals, and prepare the department for the next business day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to connect with customers, contribute to sales goals, and participate in sales-boosting events.
Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
Ability to learn store products and provide customers with guidance based on their needs and product features and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools.
Ability to work effectively with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
Maintain clean, organized, visually appealing, and shoppable sales-floor displays aligned with company directives.
Keep pricing and promotional signage accurate and up to date.
Greet customers, listen to their needs, offer assistance, and create welcoming customer relationships.
Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Support sales goals and sales-boosting events, including meeting daily sales goal challenges.
Collaborate with colleagues across departments, assist teammates, and help prepare the department for the next day.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice