Seasonal Retail Fulfillment Associate, Oakridge

Macy's•San Jose, CA

1d•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor customer engagement with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to sales, customer loyalty, and store operations. Colleagues prepare the store by reviewing goals and promotions, receiving and tagging merchandise, and organizing the stockroom. During the day, they assist customers, fulfill orders, recover sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They also share loyalty-program benefits, complete orders, organize the stockroom, and help prepare the team for the next day. The role calls for teamwork, dependable attendance, flexibility, and a focus on customer service and operational excellence. This is a seasonal retail position with schedules dependent on business needs and colleague availability. All schedules include weekend shifts; availability for days, evenings, weekends, and holidays is required. The position involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Select merchandise and pack and ship online orders accurately and carefully.
Assist with in-store and curbside pickups.
Greet customers, listen to their needs, provide helpful service, and resolve issues professionally.
Work toward daily sales goals, acquire new customers by opening credit accounts, and share loyalty-program benefits.
Receive and tag merchandise and organize the stockroom.
Recover sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
Collaborate with teammates and support store operations and customer loyalty.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.