Seasonal Retail At Your Service Associate, Oakridge
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates may work a variety of shifts, including nights, weekends, and holidays. You welcome and assist customers, help complete total store fulfillment, use the systems needed to process transactions, and keep pickup and return areas organized. You also help complete BOPS orders and curbside deliveries promptly, recover merchandise, maintain a clean and inviting shopping space, support sales goals, and share loyalty program benefits. The position involves collaboration with colleagues and a commitment to learning and improving service.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable using electronic devices and technology, including computers, handheld equipment, and cash registers.
- Meet daily sales goal challenges.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas organized, clean, and inviting.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and maintain a shoppable space.
- Welcome customers with genuine hospitality, build relationships, and resolve customer needs or issues.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Collaborate with teammates and support individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
