Seasonal Retail At Your Service Associate, Roosevelt

Macy's•Philadelphia, PA

1d•$15 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues help keep the shopping space clean, organized, and inviting, and contribute to sales goals and positive customer experiences through genuine hospitality and teamwork. Colleagues prepare the At Your Service areas for customers, stay informed about sales goals, new arrivals, popular items, trends, and promotions, and engage customers with friendly, personal service. They assist with total store fulfillment, use the required systems to complete transactions, keep the pickup area organized, recover merchandise, and maintain clean pickup and return areas. They also share loyalty program benefits, thank customers, and work collaboratively with colleagues to improve service and store results. The position requires flexible availability, including days, evenings, nights, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change, with the ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total store fulfillment and ensure pickup transactions are completed using the required systems.
Keep the collection area organized and provide a smooth customer pickup experience.
Complete BOPS orders and curbside deliveries in a timely manner.
Recover merchandise and keep pickup, return, and shopping areas clean, organized, and inviting.
Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward sales goals and contribute to individual and store results.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with and support colleagues to serve customers and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice