Seasonal Retail At Your Service Associate, Evansville

Macy's•Evansville, IN

6h•$15 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, work toward sales goals, collaborate with teammates, and keep the shopping and service areas clean, organized, and inviting. You help prepare the At Your Service area for customers, stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and welcome customers with genuine hospitality. You assist with total store fulfillment, use the systems required to complete transactions, organize the collection area, and help ensure BOPS orders are completed and delivered curbside in a timely manner. You also support merchandise recovery, promote loyalty benefits, and help customers finish their visit positively. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week, and part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome and assist customers with genuine hospitality, building positive relationships through friendly, personal conversations.
Assist with total store fulfillment and use the systems needed to complete transactions.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and help maintain a clean, organized, shoppable space.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and support individual and store results.
Collaborate with teammates and contribute to a supportive, honest, and caring work environment.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice