Seasonal Retail At Your Service Associate, Roosevelt
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You welcome customers, help complete transactions, maintain organized pickup and return areas, and support timely curbside delivery of BOPS orders. You also help keep the shopping space clean and inviting, share loyalty program benefits, and contribute to sales goals and store results. Schedules include weekend shifts, and may include days, evenings, nights, and holidays according to business needs and colleague availability. The position is seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices, computers, handheld equipment, and cash registers.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Assist customers with total store fulfillment, including Buy Online Pickup In Store orders and pickups.
- Process merchandise returns, order pickups, and other assigned At Your Service activities.
- Use the systems needed to complete transactions and handle register transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help maintain a shoppable, inviting space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Welcome customers with genuine hospitality and provide personalized assistance.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Support teammates through collaboration and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
