Seasonal Retail Fulfillment Associate, Stanford

Macy's•Palo Alto, CA

1d•Onsite

About The Position

As a Fulfillment Colleague at Macy’s, you will help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor customer engagement with back-of-house fulfillment duties, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You will provide genuine hospitality, resolve customer issues professionally, and help ensure accurate, positive interactions. You will support daily store operations by receiving and tagging merchandise, organizing the stockroom, maintaining the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and assisting with merchandise moves. You will also support sales goals, introduce customers to loyalty benefits, and help prepare the team and store for the next day. The position requires teamwork, attention to detail, adaptability, dependable attendance, and a commitment to customer service and operational excellence.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges and share loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise, pack and ship online orders, and assist with in-store and curbside pickup.
Greet customers, listen to their needs, provide helpful service, and resolve issues professionally.
Receive and tag merchandise and organize the stockroom.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and support team and store results.
Complete orders and organize the stockroom at the end of the day to prepare for the next day's operations.
Review goals, product information, and promotions and prepare the store for success.

Benefits

Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice