Seasonal Overnight Freight Crew

Five Below•Midland, MI

10d•Onsite

About The Position

The Seasonal Overnight Freight Crew associate supports store operations by assisting customers, promoting products and events, addressing customer concerns, communicating store needs to management, and working with the team toward store and company goals. The role involves moving and stocking merchandise, operating store devices, and performing duties across the sales floor and stock room. The schedule is flexible and may include day, evening, weekend, and overnight shifts, as needed by the business.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and potential issues courteously and professionally.
Basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders, and kneel, bend, twist, and stoop.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to work day, evening, and weekend schedules, and potentially overnight shifts and travel as required.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet customers promptly and provide assistance, including handling multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Engage in suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions, including turning returns into exchanges when possible.
Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.
Operate store devices and equipment, including cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
Move, retrieve, and put away merchandise in the stock room and on the sales floor.