Overnight Seasonal Freight Associate

Five Below • Whitehall, OH

9d • Onsite

About The Position

The Overnight Seasonal Freight Associate supports customer service and store operations at Five Below. The role includes assisting customers, sharing product information, promoting store events and offers, resolving customer concerns, communicating merchandise and service needs to management, and working with the team toward store goals. Associates may handle merchandise, replenish and retrieve stock, and use store technology. The schedule must be flexible to meet business needs and may include overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, and weekend hours, and potentially overnight shifts and travel as required.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently climb and descend ladders; kneel, bend, twist, and stoop; move around the sales floor and stock room; and remain stationary and upright for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

• Greet and acknowledge customers promptly, assist them efficiently, and handle multiple customer interactions.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns using product knowledge and offer alternative solutions, including exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate store devices and equipment as needed, and retrieve, put away, and move merchandise.

Benefits

• The posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not detailed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed