Overnight Seasonal Freight Associate

Five Below • Kokomo, IN

17h • Onsite

About The Position

The Overnight Seasonal Freight Associate supports store operations and the customer experience by helping customers, sharing product knowledge, promoting store events and offers, resolving concerns, and communicating merchandise and service needs to management. The role also involves working with the team toward store and company goals and handling merchandise on the sales floor and in the stock room. The associate must be able to work a flexible schedule that may include overnight shifts, weekends, and travel as required. This is an hourly position starting at $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
• Comfortable using, or willing to learn, computers, cash registers, handheld devices, phones, walkies, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move throughout the sales floor and stock room.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain stationary in an upright position for 80% of the time.

Responsibilities

• Greet customers promptly and assist multiple customers efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
• Operate registers and other store devices; move, retrieve, and put away merchandise.

Benefits

• The company directs candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed