Overnight Seasonal Freight Associate

Five Below • Lafayette, IN

8h • Onsite

About The Position

The Overnight Seasonal Freight Associate supports store operations by assisting customers, promoting merchandise and store events, resolving concerns, communicating store needs to management, and helping the team meet company objectives. The role involves frequent use of store devices, stocking and retrieving merchandise, and physical activity on the sales floor and in the stock room. The associate must be available for a flexible schedule, which may include overnight shifts, weekends, and travel as required.

Requirements

• At least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently ascend and descend ladders, kneel, bend, twist, stoop, and move around the store.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Able to communicate and exchange accurate information with customers, managers, and coworkers face-to-face and by telephone.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking and service needs, along with customer feedback, to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
• Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Move, retrieve, and put away merchandise, including using ladders and working in the stock room and on the sales floor.

Benefits

• The posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed