Overnight Freight Associate

Five Below • Norridge, IL

4d • Onsite

About The Position

The Overnight Freight Associate supports store operations and customer service at Five Below. The role includes greeting and assisting customers, identifying and meeting their needs, sharing product knowledge, promoting store events and offers, resolving concerns, and communicating merchandise and service needs to management. Associates also work with the team toward store and company objectives and perform physical tasks involving merchandise and stock. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using technology such as computers, cash registers, hand-held devices, and mobile devices, or willing to learn.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to frequently move across the sales floor and between the sales floor and stock room.
• Able to identify and discern email and printed instructions.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management about restocking and service needs and share customer feedback in a timely manner.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate cash registers and other listed devices; move, retrieve, and put away merchandise and stock.
• Follow merchandise layout instructions, associate schedules, and standard operating procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed