Overnight Freight Associate

Five Below • Evanston, IL

8d

About The Position

The Overnight Freight Associate supports store operations by assisting customers, promoting sales and store events, communicating customer and merchandise needs to management, and helping the team meet store and company goals. The role includes frequent movement of merchandise and stock between the sales floor and stock room, as well as regular use of store technology and equipment. Although the title includes “Overnight,” the posting says schedules may include overnight shifts; it does not state that overnight work is required for every shift.

Requirements

• At least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Basic information-gathering skills for problem solving.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain stationary and upright for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly, assist multiple customers efficiently, and provide courteous service.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns using product knowledge and offer alternative solutions, including exchanges when possible.
• Keep management informed about restocking and service needs and customer feedback.
• Collaborate with the team to support store and company objectives and maintain a positive, productive work environment.
• Move merchandise between the stock room and sales floor, including retrieving and putting away stock.

Benefits

• The posting directs applicants to the company benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed