Overnight Freight Associate

Five Below • Norridge, IL

5d

About The Position

The Overnight Freight Associate supports store operations by assisting customers, promoting products and store events, communicating customer and merchandise needs to management, and helping the team meet store and company goals. The role involves frequent use of store technology, moving and stocking merchandise, retrieving and putting away stock, and working a flexible schedule that may include overnight shifts. The position is hourly and starts at $15.40.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required as needed.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and the ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders and kneel, bend, twist, and stoop.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and assist customers promptly, including handling multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, make recommendations, and use suggestive selling.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and use product knowledge to offer alternatives, including exchanges when appropriate.
• Keep management informed about restocking and service needs, as well as customer feedback.
• Collaborate with the team to support store and company goals and maintain a positive, productive work environment.
• Move merchandise between the sales floor and stock room, and retrieve and put away merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed