Overnight Seasonal Freight Associate

Five Below • Whitehall, OH

1d

About The Position

The Overnight Seasonal Freight Associate supports Five Below’s store operations by assisting customers, promoting products and store events, addressing customer concerns, and communicating merchandise and service needs to management. The role also involves handling and stocking merchandise, operating store devices, and collaborating with teammates to support store and company goals. The schedule is flexible and may include day, evening, weekend, and overnight shifts, as well as travel when required. The position is hourly, starting at $11.00.

Requirements

• At least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and the ability to engage with customers.
• Able to handle customer interactions and potential concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb ladders and kneel, bend, twist, and stoop.
• Able to frequently move across the sales floor and between the sales floor and stock room.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and use product knowledge to offer alternative solutions, seeking exchanges instead of returns when possible.
• Keep management informed about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to support store and company objectives and maintain a positive, productive work environment.
• Operate cash registers and other store devices; retrieve, stock, and put away merchandise.

Benefits

• The posting directs applicants to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed