Seasonal Overnight Freight Crew

Five Below•Midland, MI

1d•Onsite

About The Position

The Freight Crew role at Five Below supports store operations and customer service, helping create a positive shopping experience while contributing to store and company goals. The position involves assisting customers, sharing product knowledge, promoting store events and promotions, addressing customer concerns, and communicating merchandise and service needs to management. Crew members also handle and move merchandise, retrieve and put away stock, and use store devices and equipment. The position is seasonal and hourly, starts at $13.73, and requires schedule flexibility, including possible overnight shifts.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb ladders, kneel, bend, twist, stoop, and move across the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to work days, evenings, weekends, and potentially overnight shifts; travel may be required.

Responsibilities

Greet customers promptly and assist multiple customers efficiently.
Understand customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions, including exchanges when appropriate.
Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
Operate cash registers and other store devices.
Move merchandise, retrieve stock, and put merchandise away.