Seasonal Freight Crew 10pm-6am

Five Below•Ankeny, IA

10d

About The Position

The Seasonal Freight Crew associate supports store operations and customer service at Five Below. The role involves assisting customers, sharing product information, promoting store events and offers, resolving concerns, communicating store needs to management, and working with the team toward store and company goals. The position is hourly and starts at $11.00. The listed schedule is 10 p.m. to 6 a.m.; the role may also require flexible availability, including day, evening, weekend, and overnight shifts, as business needs require.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.
Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and potential concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Able to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns using product knowledge and offer alternative solutions, aiming to turn returns into exchanges when possible.
Keep management informed about restocking needs, service requirements, and customer feedback.
Collaborate with the team to support store and company objectives and contribute to a positive, productive work environment.
Operate registers and other store devices; move, retrieve, and put away merchandise; and assist customers across the sales floor and stock room.