Overnight Seasonal Freight Associate

Five Below • Lafayette, IN

1d • Onsite

About The Position

The Overnight Seasonal Freight Associate supports customer service and store operations at Five Below. The role includes assisting customers, sharing product information, promoting store events and offers, resolving customer concerns, communicating merchandise and service needs to management, and working with the team to support store and company goals. The position requires a flexible schedule that may include overnight shifts, weekends, and travel as required. It is an hourly position starting at $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile device.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently climb and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers by telephone and face-to-face, and with managers and coworkers.
• Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.
• Identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Keep management informed about restocking needs, service requirements, and customer feedback.
• Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed