Seasonal Overnight Freight Associate

Five Below • Fenton, MI

1d

About The Position

The Seasonal Overnight Freight Associate supports store operations by assisting customers, promoting merchandise and store activities, resolving customer concerns, and helping the team meet store and company goals. The role also involves communicating merchandise and service needs to management and handling store merchandise, including retrieving and putting away stock. Work may include overnight shifts and requires a flexible schedule to meet business needs.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.
• Comfortable using technology such as computers, cash registers, handheld devices, phones, walkies, and mobile devices, or willing to learn.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain stationary and upright for 80% of the time.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and to and from the stock room.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, including exchanges where possible.
• Communicate restocking needs, service requirements, and customer feedback to management.
• Collaborate with the team to achieve store and company objectives and support a positive work environment.
• Operate registers and other store devices, and retrieve, put away, and move merchandise.

Benefits

• The posting directs applicants to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed