Overnight and Early Morning Seasonal Freight Associate

Five Below • Carmel, IN

8d • Onsite

About The Position

The Seasonal Freight Associate supports Five Below’s store operations and customer experience by assisting shoppers, helping meet store sales and service goals, and supporting merchandise restocking and stockroom tasks. The role involves frequent customer interaction, use of store technology, handling and placing merchandise, and communicating customer feedback and operational needs to management. Work schedules are flexible and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders to retrieve and put away stock.
• Able to frequently kneel, bend, twist, and stoop.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers by telephone and in person.
• Able to frequently move across the sales floor and between the sales floor and stockroom.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions, including alternatives that may turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate the cash register and other store devices as needed.
• Move, retrieve, and put away merchandise, including working in the stockroom and on the sales floor.

Benefits

• The posting refers applicants to the company benefits site for details about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed