Overnight and Early Morning Seasonal Freight Associate

Five Below • Carmel, IN

1d • Onsite

About The Position

The Overnight and Early Morning Seasonal Freight Associate supports store operations by assisting customers, sharing product knowledge, promoting store events and offers, resolving customer concerns, communicating merchandise and service needs to management, and working with the team toward store goals. The role involves operating registers and other devices, moving and stocking merchandise, retrieving items from the stock room, and maintaining effective communication with customers and coworkers. Work schedules are flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

• At least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, and weekend work; the schedule may include overnight shifts and travel as required.
• Comfortable using technology or willing to learn, including computers, cash registers, handheld devices, and mobile devices.
• Good communication skills and the ability to engage with customers.
• Able to handle customer interactions and concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly, assisting multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and make recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer solutions using product knowledge, including seeking exchanges instead of returns when possible.
• Inform management about restocking and service needs and share customer feedback promptly.
• Collaborate with the team to support store and company goals and contribute to a positive, productive work environment.
• Operate cash registers, computers, handheld devices, phones, walkies, and mobile devices.
• Move, retrieve, and put away merchandise, including working in the stock room and on the sales floor.

Benefits

• Applicants are directed to the company benefits site for information about benefits and support, including health coverage and financial and personal wellness; specific benefit offerings are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed