Seasonal Floor Staff - $18 per hour

Regal Theatres•El Cajon, CA

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the concession stand or as an usher and must represent Regal consistently with its mission statement and policies. Concession duties include operating the POS system and handling cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory accurately. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, operate and clean concession equipment, and comply with food-safety laws. Where applicable, staff must maintain required alcohol certification and training and meet legal age requirements for selling or serving alcohol. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Staff conduct auditorium inspections for picture and sound quality, film and content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must communicate effectively, perform calculations accurately, identify and evaluate problems, make evidence-based decisions, work under pressure, and manage goals, time, and priorities. The role involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision needs include close, distance, and peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Good public-speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the role, including frequently standing and walking and occasionally lifting up to 60 pounds.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission and policies.
Operate the concession POS system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Operate, prepare, and clean concession equipment; comply with applicable food-safety laws.
Maintain required alcohol certification and training where applicable, and sell or serve alcohol only when legally permitted.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowds and assist guests with seating.
Enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film and content theft, and a safe, quality environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.
Read and understand required training materials, including subjects such as sexual harassment and discrimination.