Floor Staff- $16/hour- (Seasonal)

Regal Theatres•Anchorage, AK

4d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability, and may be variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies. General expectations include regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club and concession products; operating, preparing, and cleaning concession equipment; following local, state, and federal food safety laws; and observing applicable break and meal-period laws. Where applicable, staff must keep required alcohol certifications and training current. Employees assigned to sell or serve alcohol must meet the legal age requirement. Staff must read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, assisting guests with seating, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe, quality environment. They report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums after scheduled shows, maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums, monitor theatre vending equipment, and assist with opening and closing duties as assigned.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, consider possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Demonstrate excellent communication with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Read and understand training materials covering topics such as sexual harassment and discrimination.
Where assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, complete Regal Responsible Beverage Server training on Regal Online University, and meet the applicable legal age requirement.
Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Meet the role’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; promote concession products; and comply with applicable food safety and break or meal-period laws.
Maintain required alcohol certifications and training where applicable, and meet legal age requirements when assigned to sell or serve alcohol.
Tear and collect ticket stubs, direct patrons, inspect packages when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film or content theft, and safety and cleanliness; report problems or unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with opening and closing duties as assigned.