NOW HIRING - SEASONAL FLOOR STAFF - Nashville, TN - $16/Hour

Regal Theatres•Nashville, TN

1d•Onsite

About The Position

Seasonal Floor Staff team members help ensure guests receive exceptional service. Depending on theatre needs and employee availability, staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and follow the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggesting additional purchases; and complying with food-safety laws and applicable break and meal-period laws. Where applicable, employees must maintain required alcohol certification and training. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement and complete legally required training and Regal Responsible Beverage Server training. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. The position pays $16 per hour and is seasonal. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, coworkers, and management.
Set goals, budget time, and prioritize work to achieve objectives.
Meet the physical demands of the job, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office or concession POS system and accurately handle payments, cash drawers, gift cards, coupons, tickets, and related inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program; suggest additional purchases where applicable.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and phone calls.
Operate, prepare, and clean concession equipment; follow applicable food-safety, break, and meal-period laws.
Complete and maintain required alcohol-related training and certifications when assigned to alcohol sales or service, and meet the legal age requirement.
Tear and collect ticket stubs, direct patrons, inspect bags and packages when applicable, manage crowds, and assist guests in finding seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand required training materials, including materials on sexual harassment and discrimination.