Floor Staff ($16 per hour!)

Regal Theatres•Gainesville, VA

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons accurately. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Staff must follow applicable food safety laws and break and meal-period laws. Where applicable, alcohol certification and training must remain current; employees assigned to sell or serve alcohol must meet the legal age requirement and complete required training. Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums after shows and other theatre areas, monitor vending equipment, and assist with opening and closing duties. Employees must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. They must be able to communicate effectively, perform calculations accurately, identify and assess problems, reach evidence-based conclusions, prioritize work, and perform under pressure. The role involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision needs include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office and Concession Stand point-of-sale systems and handle payments and related transactions accurately.
Promote premium viewing experiences, the Regal Crown Club, and concession items through up-selling or suggestive selling.
Sell tickets according to the MPAA rating system and company policy; respond to guest calls and questions.
Operate, prepare, and clean concession equipment; maintain concession stock inventory and comply with applicable food safety laws and break or meal-period laws.
Maintain required alcohol certifications and training when applicable; sell or serve alcohol only when legally permitted and assigned.
Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, and assist guests in finding seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Complete required cast certification as a cast member and box office cashier, or make progress toward completion.