NOW HIRING - SEASONAL FLOOR STAFF - Nashville, TN - $16/Hour

Regal•Nashville, TN

2d•Onsite

About The Position

Seasonal Floor Staff members help ensure guests receive exceptional service and may be assigned to the Box Office, Concession Stand, or usher duties based on theatre needs and employee availability. Employees are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash, cards, gift cards, travelers’ checks, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and handling payments and inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food-safety laws and break requirements; and maintaining applicable alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials covering subjects such as sexual harassment and discrimination. Usher duties include collecting and checking tickets, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums, reporting problems to management, performing auxiliary concession sales as directed, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties. Candidates must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. Alcohol-serving duties require any legally required state or local training and certification, as well as Regal Responsible Beverage Server training through Regal Online University. The role requires clear communication, listening and public-speaking skills; accurate calculations; problem-solving and sound judgment under pressure; and the ability to communicate effectively with customers, coworkers, and management, set goals, manage time, and prioritize work. The position frequently involves standing, walking, sitting, using hands, reaching, and talking or hearing. It occasionally involves climbing or balancing and stooping, kneeling, crouching, or crawling. Employees may occasionally lift up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
For assigned alcohol-selling or serving duties, meet the legal minimum age and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Good public-speaking and listening skills, with the ability to respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management; ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, handling items, reaching, and talking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments and concession inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club; and perform suggestive selling.
Comply with food-safety laws and break or meal-period requirements; maintain required alcohol certification and training where applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests in finding seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Complete legally required alcohol training and certification and Regal Responsible Beverage Server training when assigned alcohol-serving duties.
Read and understand training materials, including materials on sexual harassment and discrimination.