Floor Staff ($16 per hour!)

Regal•Gainesville, VA

10d•Onsite

About The Position

Floor Staff members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Employees represent Regal consistently with its mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring tickets are sold according to the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food-safety laws and applicable break and meal-period laws; maintaining required alcohol certifications and training where applicable; and reading and understanding training materials covering topics such as sexual harassment and discrimination. Employees assigned to sell or serve alcohol must meet the applicable legal age and training requirements. Usher duties include tearing and collecting tickets and directing patrons; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems and unusual situations to management; performing auxiliary concession sales as directed; cleaning auditoriums, restrooms, lobbies, hallways, and other areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion. Employees must communicate effectively, perform calculations accurately, identify and evaluate problems, reach evidence-based conclusions, take initiative, work under pressure, and manage goals, time, and priorities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The role frequently involves standing, walking, sitting, using hands, reaching, and talking or hearing. It occasionally involves climbing or balancing, stooping, kneeling, crouching, or crawling, and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and draw evidence-based conclusions.
Take initiative and perform under pressure and/or opposition.
Communicate effectively with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting up to 60 pounds.
Meet the stated vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
If assigned to sell or serve alcohol, be of legal age under applicable law and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in accordance with the guest service philosophy.
Operate the concession POS system; accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell products; and comply with food-safety and applicable break and meal-period laws.
Maintain required alcohol certification and training where applicable; meet applicable legal age requirements when assigned to sell or serve alcohol.
Read and understand required training materials, including materials on sexual harassment and discrimination.
Tear and collect tickets and direct patrons to auditoriums; inspect backpacks and packages when applicable; manage crowds and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.