Seasonal Floor Staff

Landmark Theatres•Atlanta, GA

4d•Onsite

About The Position

Landmark Theatres is hiring seasonal Floor Staff to provide a sophisticated entertainment experience through exceptional customer service. Under the general supervision of the Management Team, employees may be scheduled in the Box Office, Concession, Usher, or Kitchen areas according to staffing needs. This is an hourly, temporary seasonal position expected to run through January 7, 2027, and is limited to seasonal business needs. Employment is not expected to continue beyond that date, though employees may reapply for future seasonal openings subject to business needs and available positions. The role is onsite, pays $13.50 per hour, and requires availability for nights, weekends, and holidays. Landmark Theatres offers curated entertainment including films, music, sports, gaming, live events, and streaming, in historic, neighborhood, and contemporary theatres. Many locations serve beer, wine, and other spirits. Landmark emphasizes state-of-the-art presentation, a safe environment, and guest engagement within local communities.

Requirements

Must meet the minimum age requirement of 16 or 18 years old; the applicable age may vary by position or location.
Commitment to providing exceptional customer service.
Good verbal communication skills.
Accurate cash-handling and math skills.
Availability during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and interact with the public while providing a high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress-code policies.
Ability to operate various concession and kitchen equipment; candidates should check with the Theatre Manager for specific equipment types.

Responsibilities

Greet and welcome customers and provide friendly, efficient service.
Assist customers with movie and seat selection, answer general questions, and resolve customer concerns.
Use the point-of-sale system to process transactions and payments accurately.
Answer incoming phone calls and provide general theatre information.
Maintain accuracy of cash drawers, passes, vouchers, refunds and exchanges, and inventory.
Check and update marquees and displays.
Know the amenities associated with each film and issue or assist customers with hard-of-hearing and closed-caption devices, including in-theatre setup.
Upsell and suggest concession items during transactions.
Operate and maintain concession and kitchen equipment; perform daily opening and closing duties in assigned areas.
Receive and put away deliveries and stock.
Comply with applicable city, state, and federal food-safety and alcohol-service laws.
Make auditorium announcements, including greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas, including light janitorial support.
Help customers locate their assigned seats and control theatre access by checking tickets and directing customers to the correct auditorium.
Check auditoriums for picture and sound quality, temperature, and disruptive or suspicious activity.
Report safety and security concerns to management, including trip hazards, lights out, and broken seats.