Floor Staff- $16/hour- (Seasonal)

Regal•Anchorage, AK

4d•Onsite

About The Position

Floor Staff members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Employees may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. The role's duties vary by assignment. Box Office staff operate the POS system and handle payments and ticket discounts accurately, promote premium viewing experiences and the Regal Crown Club, enforce ticket sales policies and MPAA ratings, and respond to guest calls and questions. Concession staff operate the POS system, manage concession inventory, prepare and clean equipment, promote the Regal Crown Club and concession sales, and follow food-safety, break, and meal-period laws. Where applicable, alcohol-selling or serving duties require legal eligibility and current certifications and training. Ushers collect and check tickets, direct and assist patrons, inspect packages when applicable, manage crowds, enforce MPAA ratings, monitor auditoriums for quality and safety, report issues, support auxiliary sales, clean theatre areas, monitor vending equipment, and assist with opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must communicate clearly, perform calculations accurately, identify and assess problems, make evidence-based decisions, work under pressure, and manage goals, time, and priorities. The position includes frequent standing and walking and may occasionally require lifting up to 60 pounds.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, assess possible causes and alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Demonstrate excellent communication with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
If assigned alcohol-selling or serving duties, be of legal age under applicable state or local laws, complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Meet the physical demands of the role, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Upsell premium viewing experiences, promote the Regal Crown Club, enforce ticket sales policies and MPAA ratings, and respond to guest calls and questions.
Operate the concession POS system, handle payments and redeemed coupons accurately, and maintain concession stock inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club and concession items; and comply with applicable food-safety and break or meal-period laws.
Maintain required alcohol certifications and training where applicable; serve or sell alcohol only when legally eligible.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.