Seasonal Floor Staff - $18 per hour

Regal•El Cajon, CA

1d•Onsite

About The Position

Seasonal Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Concession Stand or as an Usher and must represent Regal consistently with its mission statement and policies. Concession duties include operating the point-of-sale system and handling cash, payment cards, gift cards, coupons, and concession inventory accurately; promoting premium viewing experiences and the Regal Crown Club; preparing, operating, and cleaning concession equipment; following food-safety laws and break requirements; and maintaining required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Employees must read and understand training materials covering topics such as harassment and discrimination. Usher duties include collecting ticket stubs and directing patrons, inspecting bags when applicable, managing crowds and assisting guests with seating, enforcing the MPAA rating system, monitoring auditorium picture and sound quality and preventing film or content theft, and reporting issues to management. Ushers may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Employees must complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion. Where alcohol sales or service are assigned, employees must complete legally required training and certification and Regal Responsible Beverage Server training through Regal Online University. The role requires effective public speaking, listening, communication, accurate calculations, problem-solving, sound judgment, and the ability to set goals, manage time, and prioritize tasks. The role frequently involves standing, walking, sitting, handling objects, reaching, talking, and hearing. It occasionally involves climbing or balancing and stooping, kneeling, crouching, or crawling. Employees may occasionally need to lift up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
For assigned alcohol sales or service, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, consider possible causes and alternatives, and reach evidence-based conclusions.
Take initiative beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, with reasonable accommodations available as described.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission statement and policies.
Operate the point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Operate, prepare, and clean concession equipment; comply with applicable food-safety laws and break or meal-period laws.
Maintain required alcohol certifications and training where applicable; sell or serve alcohol only when legally permitted.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowds and assist guests with seating as needed.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and proper operation.
Assist with assigned opening and closing duties.
Read and understand training materials, including materials concerning sexual harassment and discrimination.