Riverstone Floor Staff $18 Minimum Age 16

Regal Theatres•Coeur D'Alene, ID

3d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may be scheduled in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. General duties include regular and consistent attendance, handling emergency situations when called upon, general cleaning, and compliance with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws. Where applicable, employees must keep required alcohol certification and training current. Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting theatres for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Complete the cast certification program as a cast member and as a Box Office cashier, or be progressing toward completion.
Complete legally required state or local alcohol training and obtain the required certificate if assigned to sell or serve alcohol at a theatre that sells alcohol; also complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Possess good public-speaking, listening, and clear, direct response skills.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the role’s physical demands, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Meet the stated vision requirements: close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Operate Box Office and concession POS systems and accurately handle cash, cards, checks, gift cards, redeemed tickets or coupons, and concession inventory, as applicable.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with food-safety laws.
Maintain required alcohol certification and training when applicable to assigned duties.
Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report theatre problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.