Temecula Team Member- Seasonal- Age 18+ ($18/hr)

Regal • Temecula, CA

5d • Onsite

About The Position

Regal team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. The role includes regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code. The position is seasonal and intended for people age 18 or older.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
• Possess good public speaking skills; listen effectively and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Be at least 18 years old, as indicated in the job title.
• Meet the position’s physical demands, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• In the Box Office, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• In the Box Office, promote premium viewing experiences and the Regal Crown Club program, enforce ticket sales rules, and respond to guest calls and questions in line with the guest service philosophy.
• In Concessions, operate the POS system and accurately handle payment methods, redeemed coupons, and concession inventory.
• In Concessions, promote the Regal Crown Club program, operate, prepare, and clean concession equipment, and use upselling and suggestive selling.
• In Concessions, comply with food safety laws and break and meal-period laws; maintain required alcohol certifications and training when applicable.
• Read and understand training materials, including materials about sexual harassment and discrimination.
• As an Usher, tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• As an Usher, inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
• As an Usher, enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.
• When assigned alcohol sales or service, complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed