Temecula Team Member- Seasonal- Age 18+ ($18/hr)

Regal Theatres • Temecula, CA

4d • Onsite

About The Position

Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher. The role includes regular attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Team Members promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and coupons, managing concession inventory, promoting the Regal Crown Club, and operating, preparing, and cleaning concession equipment. Team Members upsell, comply with food-safety laws and rules for breaks and meal periods, and maintain current alcohol certification and training where applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Team Members must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons to auditoriums, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems and unusual situations to management; perform auxiliary concession sales when directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

The listed pay is $18.00 per hour. Team Members receive free movie passes and discounted concessions at Regal locations. Eligible employees may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a Box Office cashier, or be progressing toward completion.
• If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Communicate effectively with the public, listen effectively, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
• Meet the role’s vision requirements: close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service.
• Maintain regular and consistent attendance; handle emergency situations when called upon; perform general cleaning; and comply with the company dress code.
• Operate Box Office and concession point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, tickets, passes, and coupons as applicable.
• Promote premium viewing experiences and the Regal Crown Club; upsell or suggestively sell products and services.
• Sell tickets in accordance with the MPAA rating system and company policy, and answer guest calls and questions consistently with the guest-service philosophy.
• Manage concession stock; operate, prepare, and clean concession equipment; comply with food-safety laws and applicable break and meal-period requirements.
• Keep required alcohol certification and training current when applicable, and complete required beverage-server training when assigned alcohol service duties.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect bags when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, content theft, and a safe environment; report problems, discrepancies, and unusual situations to management.
• Perform auxiliary in-auditorium concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

Benefits

• Free movie passes at Regal locations.
• Discounted concessions at Regal locations.
• 401(k) retirement plan with company match for eligible team members who are at least 21 and have completed six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed