Seasonal Energy Assistance Intake Worker

Tri-County Action Program • Waite Park, MN

11h • Onsite

About The Position

Tri-CAP is seeking a professional, customer-focused Seasonal Energy Assistance Intake Worker to join their Community Development team. This role offers the opportunity to make a significant impact on people's lives within a supportive and engaging work environment. The position is temporary and seasonal, running between August 2026 and May 2027.

Requirements

• Strong Communication skills; ability to handle high call volume.
• Strong Office Skills and Computer Proficiency – Ability to use Microsoft Office, email, and other basic computer skills; data entry skills and ability to use a desktop scanner.
• Strong attention to detail; ability to prioritize and adapt with changing needs.
• Customer service mindset – Must show a willingness to work in a fast-paced setting, assisting clients from a variety of backgrounds.
• Flexibility and Collaboration.
• High school equivalency and one (1) year of human services related experience.
• Knowledge of community resources serving low-income populations.
• Ability to work with diverse populations.
• Ability to work well independently and stay on task.

Responsibilities

• Provide polite, clear, and friendly customer service over the phone to all participants.
• Answer questions, give status updates, obtain information for application processing, and provide referrals to community resources.
• Process applications, including crisis applications as requested.
• Maintain and monitor household information files.
• Assist Energy Assistance team with the emergency after-hours phone for crisis deliveries and Emergency Repair or Replacement events.
• Assist customers in completion of applications as necessary.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED