Energy Assistance Worker - Mifflin County Assistance Office

Commonwealth of Pennsylvania • Mifflin County, PA

1d • Hybrid

About The Position

This position determines eligibility for Low-Income Home Energy Assistance Program (LIHEAP) benefits by interviewing applicants, reviewing documentation, and entering information accurately. It centers on verifying details, processing applications, and assisting clients with crisis-related needs.

Requirements

• Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.
• Submission of criminal history reports (conditional offer of employment).
• Pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Mifflin County.

Responsibilities

• Ask questions to gather information needed to determine eligibility
• Help applicants complete forms and answer questions about program requirements
• Check drop-off, mail-in, and online applications for accuracy and completeness
• Validate client information and determine eligibility for crisis benefits within required timeframes
• Review income records using the 30-day or 12-month method to ensure equitable benefit decisions
• Enter data into the Electronic Client Information System (eCIS) and manage scanning, imaging, and attachment of case information
• Work with vendors and clients to support fuel delivery needs
• Refer clients to other agencies for additional assistance when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed