Energy Assistance Worker - Luzerne County Assistance Office

Commonwealth of Pennsylvania • Luzerne County, PA

1d • Hybrid

About The Position

Begin a meaningful role as an Energy Assistance Worker with the Luzerne County Assistance Office. This position allows you to support families who need help managing home energy costs. You will help connect customers with vital benefits that keep households safe and stable. Join a team that values service, compassion, and community impact. This position focuses on helping customers apply for and receive energy assistance under the LIHEAP program. You will review information, interact with customers, and ensure that eligibility decisions follow federal guidelines.

Requirements

• Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Conditional offer of employment will require submission of criminal history reports.
• Must pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Luzerne County.

Responsibilities

• Review customer information and apply federal regulations to determine benefit eligibility
• Contact customers and third parties through interviews, calls, mail or written notices to gather information needed for decisions
• Examine LIHEAP applications for completeness and request verification when needed
• Check, confirm and record data required to complete forms, letters and memos related to benefits
• Work with customers and vendors to respond to emergency energy needs
• Use CIS, eCis, IEVS and PACSES to obtain information required for eligibility decisions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed