Income Maintenance Caseworker (Bilingual Spanish) - Luzerne County Assistance Office

Commonwealth of Pennsylvania • Luzerne County, PA

17h • Hybrid

About The Position

The Income Maintenance Caseworker (Bilingual Spanish) at the Department of Human Services plays a key part in helping individuals understand and access essential assistance programs during challenging times at the Luzerne County Assistance Office. This role is for individuals who want a meaningful opportunity to apply their social services experience and fluent Spanish skills to support Pennsylvanians who rely on steady guidance. You will play an important role in promoting stability and confidence for applicants who depend on your knowledge. Join a team that values your commitment to service and your ability to communicate with diverse populations.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
• Ability to read, write, and speak in Spanish.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Submission of criminal history reports (conditional offer of employment).
• Pass a background investigation.
• Pass an enhanced background check prior to beginning employment (for access to Federal Tax Information).

Nice To Haves

• Hiring preference may be given to candidates who live within Luzerne County.

Responsibilities

• Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Conduct phone and in-person interviews to gather information and understand customer circumstances
• Interpret and apply state and federal regulations to ensure accurate case decisions
• Enter information into automated systems and perform manual calculations for case processing
• Write clear and thorough case comments to record changes and document decisions
• Complete all assigned work within required timeframes and established procedures

Benefits

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Overtime and travel as operationally necessary
• May be eligible to telework part time.
• Selected candidates will begin employment at the starting annual salary of $53,008.00 (before taxes).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level