Income Maintenance Caseworker - Dauphin County Assistance Office

Commonwealth of Pennsylvania•Dauphin County, PA

4d•Hybrid

About The Position

Step into the role of Income Maintenance Caseworker with the Department of Human Services (DHS) and take part in work that truly matters. At the Dauphin County Assistance Office (CAO), you will help community members connect with programs that support health and financial stability. Your attention to detail and clear communication will make a real difference in daily lives. Become part of a team that values commitment, respect, and positive results.

Requirements

Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
Must meet the PA residency requirement.
Must be able to perform essential job functions.
A conditional offer of employment will require submission of criminal history reports.
Must pass a background investigation.
Must pass an enhanced background check prior to beginning employment due to access to Federal Tax Information (FTI).

Nice To Haves

Hiring preference for this vacancy may be given to candidates who live within Dauphin County.

Responsibilities

Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
Conduct phone and in-person interviews to gather information and understand customer circumstances
Interpret and apply state and federal regulations to ensure accurate case decisions
Enter information into automated systems and perform manual calculations for case processing
Write clear and thorough case comments to record changes and document decisions
Complete all assigned work within required timeframes and established procedures